Maintenance Issues 

2 out of 3 calls we receive after hours are regarding maintenance issues. How much damage could a water leak cost your business if left unattended for a few hours? Just one call, if not responded to immediately, could cost your company thousands of dollars. Our property management answering services are designed to prevent your organization from incurring unnecessary costs. ASR provides 24/7 live telephone answering service for any maintenance problems or property emergency.

We are the perfect solution for your customer service needs. We can customize call scripting that will assure that all emergency and priority calls that need attention are handled in the quickest time frame. An after-hours escalation process will be developed to ensure that we are able to reach vital company personnel when you need them most. When you receive a call, we can dispatch the information via text message, pager, email, fax, website integration or directly by telephone. Emergency calls can be sent to the on-call immediately with confirmation, non-urgent messages can be held until the next day depending on your specific request. A daily log is available with time-stamped information about each call and may be recorded so you know when each call came in and what was done with the call to ensure on-call personnel are handling the calls as you have instructed.

Contact belinda@asofrichmond.com or 804-272-4942