There
Is No Substitute For A Live Person
Answering Service of Richmond has over 20 years of medical answering service experience.
Our receptionist services can be customized to suit your practice. How many times have you been interrupted for a non-urgent
call or a call that should wait till the next business day? Let us screen your calls to ensure your physicians only receive
the calls that you qualify as urgent. When you receive a call, we can dispatch the information via text message, pager, email,
fax, website integration or directly by telephone. Emergency calls can be sent to the on-call immediately with confirmation,
non-urgent messages can be held until the next day depending on your specific request. A daily log is available with time-stamped
information about each call and may be recorded so you know when each call came in and what was done with the call to
ensure on-call personnel are handling the calls as you have instructed.
No
More Missed Appointments
We are here to help your business grow.
We will do this by scheduling appointments or making appointment reminder calls while your staff concentrate on more important
tasks. Each missed appointment can cost you thousands in lost revenue and even more in payroll and overhead expenses. The fast
paced lifestyle of many people causes them to forget the dates and times of their appointments, directly affecting your bottom
line. Courtesy appointment reminder calls from us allow you to reach your patients with the date and time of their appointment,
as well as any other pertinent information that is easily forgotten. Courtesy appointment reminders cost you a small fraction
of what each appointment is actually worth to you. Appointment
reminder calls increase your arrival rate and revenue without a large added expense. We can also remind your patients of the
information and materials they need for their appointment, or familiarize the customer with your payment policy. Allow your
staff to concentrate on more important tasks while we call your patients reminding them of their scheduled appointments.
