Is Downtime Acceptable For YOUR
Customers?
System failure or
service interruption can result in critical data loss, stoppage in production, or dangerous work conditions. It can cost your
customer thousands of dollars. When emergencies happen, your customers need a reliable way to reach you immediately. ASR has
call center receptionist available 24/7 for these situations. Our trained assistants are ready to respond to emergencies to
ensure crucial personnel are notified. Each urgent issue is handled in the shortest possible time frame. In addition to live
telephone answering services, your account can be set up to receive emails automatically generated from your equipment. Your
personnel can be notified before your clientele are even aware there is an issue. A daily log is available with time-stamped
information about each phone call and may be recorded so you know when each call came in what was done with the call to ensure
on-call personnel are handling the calls as you have instructed. Customized call center
scripting will assure that every emergency or priority call is handled in the quickest, most efficient way possible. Non-emergency
calls can hold for the next business day. An after-hours escalation process will be to your specific instructions, ensuring
that critical issues do not cause a delay in resolution.
The Competitive Edge
The I T industry is more competitive than ever before. Your competition is not just down the road
or in the same city, but worldwide. Differentiate yourself from your competition by providing live, professional answering
services 24/7. Give your company the competitive advantage by using our 20 years of experience to enhance your customer's
experience.
Contact belinda@asofrichmond.com or 866-770-4942
