Answering Service of Richmond, Inc. - Logo
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Keeping You In Touch
With Your Customers 24/7

We are People Answering People!

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A personal answering service will free up your staff, allowing for productivity without interruption! 


FAQ

Are there certain hours I can forward my calls?
We have live operators ready and eager to handle your calls 24/7, 365 days a year. There are no limits on when you can forward your calls.

What areas do you handle calls for?
We are nationwide and can handle calls from anywhere in the world.

What forms of payments do you accept?
We accept check or cash by mail or in person.

Where are my calls being handled at?
All of our staff are on site at our location with the exception of the owner and office manager who have remote stations.

Do you record my calls?
All of our calls are recorded and monitored for quality and training purposes.

What type of training does your staff receive?
All trainees receive training packets with detailed information as well as viewing training tutorials showing exactly how to handle situations. The trainee then shadows a senior operator with years of experience listening in on different phone calls. At this point the trainee will begin to handle calls on their own with a senior operator shadowing them to ensure accuracy. Every operator is required to take a test on each new account and pass a test call for the new account.

Do you have a disaster recovery plan in place?
We have multiple battery backups and a 25 kw Generac generator that runs our entire facility, ensuring that we always have power. As well as redundant internet access.

How can I receive my messages?
We offer numerous options on how to receive your messages ranging from text, email, fax, pagers, direct connect patch or call.

How do you train your staff to talk to customers?
All staff are trained how to speak business professional as well as are given options on how to handle specific situations. All callers are handled with the up most respect and kindness, being told what we can do for them, not what we cannot do.

Who are the owners?
We are family owned and operated by Tim and Belinda Lamb, their daughter Alyssa Farrow is the office manager.

How am I charged?
We charge per call and offer package deals.

Can you ask my customers certain questions?
Yes, we can create a customized script that best fits your needs for your company.

Can you answer my phone with a specific greeting?
Yes, we can set up a personalized greeting to sound like an extension of your company.

Can you answer questions about my company to my caller?
Yes, our equipment allows us to input information about your company and customize it to exactly what fits best for you.

How do I get my calls to ring to your company?
Call forwarding varies depending on your phone vendor but for most vendors the typical process is *72 then your call forwarding number provided by us. Although this is the most common method there are other methods depending on your equipment and phone vendor. Unfortunately this scope of the service is beyond our control and must be handled on your end with your phone vendor.

How do I get my calls to ring back to my office?
Unforwarding your calls varies depending on your phone vendor but for most vendors the typical process is *73.

What is your billing cycle?
We have 12 billing cycles per year (one billing per month) vs 13 billing cycles per year.

When can I begin my service?
We can have your account set up within 1-3 business days depending on the complexity of the account.

Can you only handle my over flow calls that I cannot answer?
Yes you can set your call forwarding up for over flow calls to come to us after a certain number of rings.

Do I have to sign a contract?
You are not required to sign a contract agreeing to use our service for a designated length of time. We do have an agreement we ask our customers to sign for legalities.